User support

The Superintendency of Financial Services (SFS) has set the objective of seeking greater communication channels with the recipients of its services (clients or stakeholders), whether users of the financial system, supervised institutions, specialized public, etc., in order for the organization to identify opportunities for improvement in the services provided, achieve superior customer satisfaction, and promote strict compliance with its legal mandate.

For this purpose, following is a guide to the channels implemented to make possible the contact with the public:

• Consultations and complaints from users of the financial system
Consultations on the current regulatory framework
• Consultations on procedures initiated in the SFS
• Claims or suggestions on procedures initiated or on SFS procedures
• Surveys of customer satisfaction